Terms and Conditions
All prices are in Australian dollars (AUD).
Please read the terms and conditions carefully and thank you for booking and purchasing from Marnie Cate. Please understand Marnie has a no refund policy once bookings and/or purchases have been made. If you agree to use this site, you are accepting these terms and conditions.
Readings and Healing Sessions
Face to Face, Phone, Skype, Email and/or One Question Email Readings: Readings must be booked via the booking system.
Healings must be booked via the booking system.
You must be 18 years and over to organise a reading or healing. If not, you must book with a parent or legal guardian and have them present during the session.
Marnie’s policy for readings is one in 12 months. If you have already had a reading recently, please wait at least 12 months before booking another session.
Due to high demand and wait times, your deposit is required to hold the date and time of your appointment, and should you change your mind, unfortunately there are no refunds. You will however be able to log in to the booking system (please refer to your initial booking confirmation email) and change the time or date of your booking.
Phone/Skype/Email Readings or Distant Healing: Once notification has been received from the booking system that payment has been made, and your photo has been text or emailed, Marnie will be able to channel your reading or healing. If via email, it will be sent to your email address after the scheduled time.
Please understand if you are late to your appointment, your session will still finish on time so as not to inconvenience the next client and you will be charged the rate as per original booking.
All meditations are written in MP3 or MP4 format. Please refer to the individual recording for more information. They are available for instant download once only.
eBooks & eCourses
All eBooks and eCourses are in PDF format and are copyright to Marnie Cate and Harmony Me Healing. They are available for instant download upon purchase.
Payment via credit card (Stripe) or PayPal (including credit card) is preferred and direct bank deposit is also available upon request. Receipt upon payment will be sent via email and you may request a paper copy receipt via email and Marnie will have it available for you on the day of the workshop.
Cancellation Policy (workshops only): Marnie understands that things can come up at the last minute and situations can happen that are out of your control. Accordingly, when you register for a workshop, the following cancellation policy applies:
– Cancellations received at least a week (more than 7 days) before the date of the workshop (and registered at the full price) will be refunded less a 50% cancellation fee.
– Cancellations received the week (less than 7 days) leading up to the workshop (as well as no-shows on the day) are liable for full payment.
– Registrations on a discount or a special price, have a no refund policy at all.
– Where the Event is cancelled, registrants will be reimbursed their initial or full deposit.
Marnie Cate reserves the right to cancel or postpone a workshop in case the number of attendees is too low for the workshop to be meaningful. Should this happen a full refund will be given.
Gift Vouchers are valid for 12 months from the date of purchase and must be used within that time frame or they become void. Purchase via the Shop. To redeem please make a booking here at my booking page and add in your code. Gift Vouchers are not redeemable for cash and cannot be transferred. Must be used for the specific purpose it was purchased for.
Terms of Shop/Goods Purchases
Change of Mind: Please understand that no returns, exchanges or refunds will be given if you’ve changed your mind after purchase.
Faulty Items: You may return a faulty product to us within 7 working days in return for a full refund, a replacement, or choose a different product to the same value. The item must be returned in its original condition and you will need to have the original receipt.
Should an item have been worn or used, no refund/return or exchange will be given.
Please handle your crystals with care and understand that they have their own life-force for giving healing. They are sensitive and delicate and must be kept carefully away from small hands and avoid being dropped or handled roughly. Remember to cleanse them regularly so they continue to give you uplifting and healing energy.
HIMALAYAN ROCK SALTS
Please be aware that some Himalayan Salts are not suitable for ingestion, so read labels carefully and only use them for the purpose they were sold for.
Enjoy your beautiful product and thank you for supporting me x